Return & Refund Policy

At Beyond Space, we prioritize customer satisfaction and aim to provide a seamless shopping experience. We have a comprehensive return and refund policy in place to ensure your peace of mind. Please take a moment to review the details below:

Returns:

• You may request a return within 24 hours from the date of delivery.
• The item must be unused, in its original condition, and with the original packaging.
• Please include all accessories, tags, and manuals that came with the product.

Return Process:

• To initiate a return, please contact our customer support team via email or phone.
• Provide your order details, including the order number, item(s) you wish to return, and the reason for the return.
• Our customer support team will guide you through the return process and provide a return authorization if applicable.

Return Shipping:

• Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.
• We recommend using a reputable shipping service with tracking and insurance for your return shipment.
• Beyond Space is not liable for any damage or loss that may occur during the return shipping process.

Refunds:

• Once we receive the returned item and verify its condition, we will process your refund.
• Refunds will be issued through the same payment method used for the purchase.
• Please allow up to 15 days from the date of receiving the returned item for the refund to be processed.
• If you haven't received your refund within the specified time frame, please contact our customer support team for assistance.

Exceptions:

• Personalized or custom-made items are generally not eligible for return or refund, unless they are defective.
• Clearance or sale items may have different return policies, which will be clearly communicated at the time of purchase.

We highly recommend reviewing the product description, specifications, and images on our website before making a purchase. In the event that you receive a defective or incorrect item, please contact our customer support team immediately for prompt assistance.

We strive to address any concerns promptly and provide the necessary support to ensure your satisfaction. If you have any further inquiries or require clarification regarding our return and refund policy, please do not hesitate to reach out to our customer support team.

Thank you for choosing Beyond Space. We appreciate your understanding of our detailed return and refund policy and look forward to serving you again.