Seller Policy

At Beyond Space, we are committed to providing a positive and transparent buying experience for our customers. Our seller policy outlines the guidelines and expectations for sellers who wish to sell their products through our platform. Please take a moment to review the key points below:

Product Listing:

• Sellers must accurately describe their products, including specifications, features, and any relevant information.
• All product listings must comply with local laws and regulations.
• Sellers should provide clear and high-quality images that accurately represent the product.

Pricing and Fees:

• Sellers are responsible for setting their product prices.
• Any applicable fees or commissions will be clearly communicated to sellers.

Order Fulfillment:

• Sellers are responsible for promptly processing and shipping orders within the specified timeframe.
• Sellers should ensure that products are securely packaged to prevent damage during transit.
• Tracking information should be provided to buyers whenever available.

Customer Communication:

• Sellers should maintain open and timely communication with buyers.
• Responding to buyer inquiries and addressing concerns promptly is crucial.
• Sellers should provide accurate and helpful information to buyers throughout the purchasing process.

Product Authenticity and Quality:

• Sellers must ensure that all products sold are genuine and of high quality.
• Counterfeit or fake products are strictly prohibited.
• Sellers should adhere to any product-specific guidelines or standards.

Returns and Refunds:

• Sellers must comply with the return and refund policies set by Beyond Space.
• Accurate and timely processing of returns and refunds is expected.
• Sellers should provide assistance and support to buyers in resolving any issues with their purchases.

Seller Performance and Accountability:

• Sellers are expected to maintain a high level of professionalism and accountability.
• Any violations of the seller policy or customer complaints may result in penalties or suspension of selling privileges.
• Beyond Space reserves the right to take appropriate action, including but not limited to suspending or terminating seller accounts, to ensure compliance with this policy and maintain a positive buying experience for our customers.

For more detailed information and guidelines, please refer to our full seller policy document. If you have any questions or require clarification regarding our seller policy, please contact our seller support team.

Thank you for choosing Beyond Space as your selling platform. We value your commitment to providing excellent products and service to our customers.